Trade Sales
Your Industry Partner
If you are a design professional working on single residence projects, then we encourage you to join our Restoration Hardware-Trade membership program. As a member, you can work directly with your local store or our dedicated Restoration Hardware-Trade customer service team. We're here to support your business and foster your success as a designer. That's why we're affiliated with the American Society of Interior Designers (ASID), the Building Industry and Land Development Association (BILD), the National Association of Home Builders (NAHB) and other professional organizations.
As a Restoration Hardware-Trade member, you'll enjoy a 20% discount on all our non-sale merchandise, in addition to new product previews and exclusive trade customer events. We have trade champions in-store and an experienced Restoration Hardware-Trade customer service team who can work with you on your specific projects.
Placing Trade Orders is Simple
Our store teams and customer service experts offer dedicated support to ensure you have everything you need. Simply place your order in one of our stores or via our Restoration Hardware Trade customer service team to enjoy your 20% trade discount on all our non-sale merchandise. This offer is not valid for orders placed online.
To ensure we have all your correct order details, please download and complete a Trade Order Form. Trade orders can be placed by calling our Restoration Hardware Trade team at 877.733.6200 or by faxing the Trade Order Form and Credit Card Authorization forms back to us at 800-391-9537. You may also bring this request to your local store for processing.
Click here to download a Trade Order Form.
Click here to download a Credit Card Authorization Form.
Applying for membership is easy: just fill out our simple online application!
Not yet a Member?
Once your online application has been submitted with valid documentation (see list below) you will receive an email indicating your application is being reviewed. If the supporting documentation does not meet the requirements, your application will be cancelled and a new one will need to be submitted.
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At least one of the following is required:
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Current Business or State Profession License, in a Residential or Commercial Design-based business, or the Hospitality industry
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Proof of current AI or IDI provincial registration
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Business ID number
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Proof of current ASID membership
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Interior design certification (e.g. NCIDQ, CCIDC)
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W9, Federal ID form, or EIN number
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Resale or Sales Tax Certificate
If you intend to purchase merchandise for resale, you will be required to supply a Resale or Sales Tax Certificate. Without this documentation, sales tax will be applied to all orders.
For membership information and assistance, contact us at:
Phone 877.733.6200
Fax 800.597.0981
Email trademembership@restorationhardware.com
Questions?
You'll find answers by checking our Trade Sales Frequently Asked Questions (FAQs)
Restoration Hardware Trade Sales - Frequently Asked Questions (FAQs)
Can I place a Trade order online?
At this time, Trade orders cannot be processed online. Your Trade order can be placed by calling a dedicated Restoration Hardware Trade representative at 877-733-6200 or faxing the purchase order request and credit card authorization forms to 800-597-0981. Orders can also be placed directly at any of our retail locations.
How do I place an order or receive a quote?
Your Trade order can be placed by calling a dedicated Restoration Hardware Trade representative at 877-733-6200 or faxing the purchase order request and credit card authorization forms to 800-597-0981. Orders can also be placed directly at any of our retail locations.
Which industries and professions qualify for the Trade program?
Our Trade discount is offered to interior designers, architects and other professionals working on single residence projects with a valid resale license or other professional certification.
Will I qualify for membership if I work on both single and multi-unit residential projects?
Your membership as a Contract customer will be determined based on the number of projects that are single or multi-unit. To provide you with the best possible service, your individual orders may be handled by either the Contract or Trade teams, based on the project scope.
Do I get a membership card in the Trade program?
Once your membership application has been processed and verified, your membership cards will be sent. Delivery is typically provided in 2-3 weeks.
Is the Trade discount valid at Outlet locations?
Trade members enjoy their standard discount off regularly priced merchandise, or the current sale price, whichever is the greater discount.
How can I opt out of the program?
To opt out of your Trade Membership, please call our Restoration Hardware-Trade team at 877-733-6200 or email us at trademembership@restorationhardware.com.
Does the Design Trade Program discount apply to purchases made in Canada?
Yes, the standard 20% discount applies to Canadian purchases and deliveries.
Can I order merchandise for international delivery?
We will gladly ship your product to your contracted US-based freight forwarder but are unable to directly ship products to other destinations outside Canada and the continental US
How do I reach a Trade Representative from outside the US?
You can reach a customer service representative at the following: Phone 209-834-1044 Fax 209-835-9341 Email tradeorders@restorationhardware.com
How do I pay for my order?
For your convenience, we accept Visa, MasterCard, American Express, Discover Card, wire transfers or company checks. If you wish to pay by company check, we can provide you with a pro forma invoice.
Do you charge tax?
Without a valid re-sale certificate, we will charge the associated sales tax by delivery location.
How will I know that I received my Trade discount?
The price reflected in your order confirmation is net of the trade discount.
What is your return policy?
Trade orders allow for refunds, less any applicable shipping charges and/or restocking fees, for any product with which you are not fully satisfied. Returns are not allowed on any monogrammed or personalized item or on custom-upholstered furniture. To make a return, please call a dedicated Restoration Hardware-Trade representative at 877-733-6200.
How long will it take to receive my order?
Shipping time varies by product and selected delivery method. For the most accurate information, call one of our helpful Restoration
Hardware-Trade representatives at 877-733-6200.
How do I track my order?
Your will receive an order and shipping confirmation via email that will include the tracking information for the products indicated as shipped. Furniture deliveries are coordinated via your local home delivery provider. You can also call a dedicated Restoration Hardware-Trade representative at 877-733-6200 for updates.
Can you process special shipping requests?
If you have unique project requirements, please contact our dedicated Restoration Hardware-Trade representatives at 877-733-6200 to discuss options.
Can I expedite my order?
Certain in-stock non-furniture items may be expedited at an additional cost. Please contact your territory leader for further information.
Do you offer swatches of fabric, wood, and rug samples?
Yes, we do offer fabric swatches and some wood and rug samples. Call 877-733-6200 for more information.
Does Restoration Hardware rent or loan furniture?
We don't currently allow rental or loan of our furniture for Trade or commercial use.
Will you help me select a freight forwarder for international shipping if I don't have one already?
Unfortunately, we do not provide assistance with freight forwarders. The selection and management of a freight forwarder is at the sole discretion of the customer.
Can international designers apply to the program?
International designers can apply to our Trade program under the same qualification process as US designers. We accept the following trade organizations for international designers:
To apply for membership, please complete the application and fax to 800-597-0981, or email: trademembership@restorationhardware.com.
How do I update my account?
To update your contact information, please call Trade Membership at 877-733-6200 or email us at trademembership@restorationhardware.com.
